Tel:
1.617.765.4810 - 24 / 7 Voicemail
If you want to contact us by telephone, you'll need to leave us a voice mail message. Please speak slowly and clearly, state your name, a short brief message as to the reason for your call and a daytime phone number where we can reach you. We try and respond to all phone calls within one business day or less.
Standard Business Hours:
8AM - 4PM - Monday - Friday, Eastern Standard Time
No phone orders accepted. All records must be ordered through our web site order forms, or, printed and mailed to us.
Questions on the status of your order?
Before you contact us, please see the information below regarding our normal processing times.
We are, for the most part, generally faster than the stated processing times. However, if we have exceeded the time listed for your particular document, please contact us at the email address below:
For vital records, the normal processing, or turn around time, is as follows:
Certified Birth, Marriage and Death Records are sent via first class mail to you within 10 - 14 business days from the date we receive your payment. Expedited orders are sent via USPS Express Mail service within 5 - 7 business days from the date we receive your payment.
Business days do not include Saturday, Sunday or any federal or state holidays. See Massachusetts State Holiday list.
Transcribed Birth, Marriage and Death Records are sent via email to you within 10 - 14 business days from the date we receive your payment.
There is no expedited service available for transcribed records.
Business days do not include Saturday, Sunday or any federal or state holidays. See Massachusetts State Holiday list.
For court records, including probate and divorce records, the normal processing, or turn around time, is as follows:
DIVORCE RECORDS are sent via first class mail to you within 10 - 14 business days from the date we receive your payment. Expedited orders are sent via USPS Express Mail service within 5 - 7 business days from the date we receive your payment.
Business days do not include Saturday, Sunday or any federal or state holidays. See Massachusetts State Holiday list.
PROBATE RECORDS are generally sent via first class mail to you within 14 business days *** from the date we receive your payment.
***Some counties can take longer, most take much less, but is especially true with older records, which are now "archived" in off site facilities, processing time can be delayed even further.
Business days do not include Saturday, Sunday or any federal or state holidays. See Massachusetts State Holiday list.
Additional questions regarding the status of your order can be sent to us at:
services@mass-doc.com