If you would like to request a custom research request, or if you have a question about submitting a request, or if you have a question about an order you have already placed, please let us know what's going on.
If inquiring about an existing order already placed, it helps to include your transaction ID number.
Before you contact us, please see the information below regarding our normal processing times.
We are, for the most part, generally faster than the stated processing times. However, if we have exceeded the time listed for your particular document, please contact us at the email address below:
For vital records, the normal processing, or turn around time, is as follows:
Certified Birth, Marriage and Death Records are sent first class mail within 10 - 14 business days from date ordered. Expedited orders are sent via USPS Priority Mail service within 5 - 7 business days from date ordered.
Business days do not include Saturday, Sunday or any federal or state holidays. See Massachusetts State Holiday list.
Transcribed Birth, Marriage and Death Records are sent via email within 14 - 21 business days from date ordered.
There is no expedited service available for transcribed records.
For court records, including probate and divorce records, the normal processing, or turn around time, is as follows:
DIVORCE RECORDS are sent via first class mail to you within 10 - 14 business days from the date ordered. Expedited orders are sent via USPS Priority Mail service within 5 - 7 business days from date ordered.
PROBATE RECORDS are generally sent via first class mail to you within 14 business days *** from date ordered.
***Some counties can take longer, most take much less, but this is especially true with older records now "archived" in off site facilities. Processing time can be delayed by weeks for archived orders.
If you want to contact us by telephone, you'll need to leave us a voice mail. Please speak slowly and clearly, state your name, a short brief message as to the reason for your call and a daytime phone number where we can reach you.
We try and respond to all phone calls within one business day or less.
8AM - 4PM - Monday - Thursday; 8AM - 12 Noon on Fridays; Eastern Standard Time
No phone orders are accepted. All record requests must be ordered through our website order forms.
Mass Document Retrieval
PO Box 529
North Easton, MA 02356-0529
Please note, the above mailing address is for mail delivery only. There is no walk in service.